Description
Harris Insurance Services Inc. is a commercial insurance agency based in Las Vegas, Nevada. We specialize in delivering tailored insurance and risk management solutions to both businesses and individuals in Nevada and surrounding states. Our team values each member's unique contributions and is committed to fostering a collaborative and growth-oriented environment.
Overview:
We are seeking an energetic and detail-oriented Insurance Customer Service Representative specializing in both Commercial and Personal lines. In this role, you will serve as a vital point of contact for clients, providing exceptional support, handling inquiries, and assisting with policy management and servicing requests. Your skills and strong communication abilities will help us deliver personalized service to a diverse client base.
Requirements
Respond promptly to customer inquiries via phone, email, and chat, ensuring clear and professional communication.
Assist clients with policy questions, claims processing, billing issues, and coverage options for both commercial and personal insurance policies.
Conduct outbound calling to follow up on client needs, policy renewals, or new opportunities.
Maintain accurate client records through diligent data entry using Microsoft Office tools and specialized insurance software.
Provide exceptional customer support by addressing concerns with empathy and professionalism while adhering to best practices.
Support sales efforts by working with Producers to quote new business accounts.
Experience
Proven experience in customer support or client services within a call center or insurance environment.
Excellent communication skills with phone etiquette expertise and active listening abilities.
Proficiency in Microsoft Office applications, data entry accuracy, and general computer skills.
Experience with outbound calling campaigns or customer outreach initiatives is preferred.
Knowledge of insurance policies, claims procedures, or related analysis skills will be considered an asset. Join us to make a meaningful impact by delivering outstanding service that keeps our clients protected and satisfied!
